Customer Stories
Remote

How Remote reduced time to schedule by 42% with GoodTime

42%

reduction in time to schedule

faster interview scheduling than industry benchmark

50%

reduction in time spent scheduling

Industry

Technology

Location

San Francisco, CA

Company Size

1,000-5,000

ATS

Simplifying global collaboration with automation

Remote is on a mission to create opportunity everywhere. Their end-to-end platform allows employers to find, hire, and pay global teams. The rise of remote work has increased demand for their service, and they doubled their workforce in 2024 to keep pace with demand.

“When I joined the company in 2019, we were only 200 people strong,” said Director of Talent Acquisition Anastasia Pshegodskaya. “Now, we are reaching 2,000 employees.”

After the growth curve stabilized, Remote’s talent acquisition team shifted their attention to new priorities. For Team Lead of Talent Operations Ashleigh Tracey, that meant offloading monotonous, day-to-day, repetitive tasks.
“We aim to operate as efficiently as possible, so it is really important that we can tap into functions like AI that allow us to create another ‘virtual’ member of the talent ops team,” she said.

To eliminate manual tasks and maintain speed and efficiency in the hiring process, Remote would need a forward-thinking tool that would automate their work and seamlessly integrate with their global recruitment workflow.

GoodTime exceeds expectations

Remote tested several interview scheduling tools offering AI and automation capabilities. Most of them failed to measure up to their team’s “endless” list of requirements—except GoodTime.

“Where all the tools fell short was that they tended to be quite clunky and were missing that AI automation piece,” Ashleigh said. “GoodTime is super easy to navigate, even if you’ve never used it. It really leans into AI and, like us, is constantly trying to automate, improve processes, and make things more efficient.”

GoodTime’s team offered a smooth and well-supported transition to the platform, contrasting with Remote’s experiences using other solutions. They had a very clear roadmap from the start, which helped manage expectations.

“The GoodTime team has been fantastic,” Ashleigh said. “They’re only ever an email or a phone call away, and they’re always willing to jump in and brainstorm workarounds or different ideas with us.”

Automation reduces time to schedule by 42%

The team immediately tapped into a number of automation features to up the ante and put tedious manual tasks on autopilot. Scheduling was the top priority.

“GoodTime helps with finding availability when it looks like there is no overlap on team calendars,” Anastasia said. “It’s really doing some magic behind the scenes.” The platform’s automation capabilities remove the complexity of scheduling interviews across 30 global time zones, so individuals don’t have to scan through multiple calendars. Instead, they can set up templates on the backend and fly through the process.

“One of the really brilliant things about GoodTime is that it’s reduced our time to schedule by 42%, or three days,” Ashleigh said. “Before GoodTime, we spent two-thirds of our work on just scheduling. That’s easily gone down to one-third, maybe even less.”

Today, they schedule 53%—or more than 2x—more efficiently than the industry benchmark. This time savings grants the team time to dig into more complex projects that have a wider impact on the team and company strategy.

After the initial rollout, Remote transitioned scheduling to recruiters. Each recruiter owns the start-to-finish hiring process for a particular candidate, including all ongoing communication. Automation is part of this process, too, as GoodTime automatically incorporates Remote’s unique employer branding into all candidate-facing communications. This, along with having a single point of contact, delivers a more consistent experience to all candidates.

Raising the bar with a new initiative

One of these plans involved the launch of Remote’s Bar-raiser initiative, which ensures candidates are the perfect fit for Remote. All interview panels include a Bar-raiser interviewer, someone at a similar level to the candidate but from a different department. Including a Bar-raiser is meant to determine cross-departmental compatibility, but is complicated to schedule.

“We have 40+ Bar-raisers based in different geographies, so we need to make sure that we find the best person to interview the candidate in the shortest amount of time,” Anastasia said. “We are very intentional about matching candidates based on the role they are interviewing for and the seniority of the Bar-raiser that will come into this interview.”

GoodTime’s automation capabilities were a natural fit for these highly specialized interviews. The platform’s tagging function allows the team to create tags for different levels of interviewers and departments. The team also uses GoodTime’s pre-set interview templates. With these features, it only takes a few clicks to match candidates to their Bar-raiser interviewers, which means they can identify the right fits faster.

“Without GoodTime, the program would’ve involved a hugely manual process,” Ashleigh said.

Remote never hires candidates who don’t pass the Bar-raiser interview, which means GoodTime has helped them avoid 4% of potential mishires. It has also enabled the team to maintain their rigorous hiring standards while also accelerating their speed of recruitment.

Finding the best fits faster

With the basics under control, Remote plans to expand their use of GoodTime and leverage more AI features.

“GoodTime is releasing more and more AI functionalities, which I’m really excited about,” Anastasia said. “We can achieve a lot beyond scheduling, and I can’t wait to see where GoodTime goes with it.”

In the meantime, Remote continues to clear the hurdles of global hiring while delivering a positive, efficient recruitment experience.

“No matter where the candidate is based, we can always find the best and the quickest available time slot for them to talk to our team,” Ashleigh said. “Things that used to take me hours to do literally take minutes or no time at all.”

With GoodTime as a great thought partner by their side, Remote continues to gain insights that boost the talent acquisition team’s bandwidth, increasing their chances of finding the best talent available.

Where we landed

42%