Customer Stories
Expedia Group

Expedia Group cut scheduling time by a third in just 90 days: inside the GoodTime adoption

10,000+

interviews scheduled
in the first 3 months

27%

drop in
reschedule rate

33%

drop in average
scheduling time

Industry

Travel Technology

Location

Seattle, Washington, USA

Company Size

10,000+

ATS

How it started: scheduling through too many tools

Every trip Expedia Group books starts with someone finding a time that works. So does every hire.

Expedia Group helps millions of travelers in more than 70 countries explore the world — and its People Services organization runs the scheduling and lifecycle operations behind the hiring that supports it.

A single interview loop can span Singapore, London, and the US. Scheduling those interviews used to be highly manual, with individual teams bouncing between Slack, Outlook, Workday, JIRA, and time-zone tools. The team at Expedia Group would reach out to interviewers or their assistants, confirm availability, adjust to the appropriate time zones, and make a schedule that worked for everyone. Every hour spent nailing down availability was an hour not spent with a candidate.

“Sometimes it was hours, sometimes days, just due to the delay of time zones,” said Emily Schorr, Director of People Services at Expedia Group.

And time zones were only part of the complexity. The team had more than 25 different interview templates to manually enter and schedule, depending on the interview. Within JIRA, multiple requests arose for multiple schedulers, and a hiring manager might have to work with multiple coordinators. A reschedule could undo a day’s work, while limited reporting capabilities made it tough to see the bigger picture.

“We couldn’t be proactive at that point in time because those requests would keep coming in,” Emily said.

25 templates, one place to run them

In GoodTime, Expedia Group found a place to put it all.

“GoodTime ultimately has been very easy to adopt. What stood out for us was just how quickly we could merge templates,” Emily said.

The team merged 25 templates, standardizing hiring manager screens, interviews, and on-sites. Prep materials and expectations live in the invite instead of popping up across conversations and email attachments. Recruiters can check GoodTime instead of combing through multiple calendars for answers.

“Within GoodTime, we actually have visibility into who has sent in a request, have one scheduler that’s attached to that by way of coordination groups, and can get ahead of it,” Emily said.

Templates, availability, and time zones now live together, sidestepping a lot of the manual coordination that once slowed things down. Self-scheduling automatically accounts for time zones and locations, so candidates can pick times based on their schedules.

In that Singapore-London-U.S. interview loop, candidates can now see compatible availability in their own zone at a glance and schedule directly.

“It’s not only saved hours. It’s saved days in terms of scheduling,” Emily said.

What 90 days later looks like

Within three months after adopting GoodTime, a team of nine schedulers supported more than 10,000 interviews. Expedia Group also cut their reschedule rate from 55% to 40%, and reduced the average scheduling time from three days to two.

“What excites me the most is the value of time that it can give back to our team members so that they can provide a white-glove, high-touch experience,” Emily said.

Internally, adopting GoodTime meant merging five tools into one platform. Externally, candidates report a clearer overall understanding of the scheduling process and feel better equipped to properly prepare for interviews.

“It’s all about a much more seamless experience,” Emily said. “In the past, we had to have much more prep conversations with interviewers. Here, we’re providing all of that in a one-stop shop for our interviewing teams.”

Rather than relying on scattered signals, the People Services team can identify where interviewers need support, dig into workflows, and lead with data.

Next stop: AI agents

Three months in, Expedia Group has started using Super Days to support high-volume hiring efforts in key areas like early careers and tech.

Next, they plan to expand their hiring manager automation and further explore how GoodTime’s AI agent, Cori, can support internal teams and candidates across the hiring cycle.

“The most exciting part is diving into what else we can activate and unlock for our candidate journey,” Emily said.

Where we landed

10,000+

interviews scheduled in the
first three months

27%

drop in
reschedule rate

33%

drop in average
scheduling time

AI for more human hiring.

Join hundreds of world-leading companies that have automated 90% of interview management tasks with human-centric AI.