Customer Stories
Kinaxis

Kinaxis Improves Hiring Coordination Efficiency 8x with GoodTime

~60%

average candidate NPS survey response rate

~78 hrs

average interview
lead time

< 12

hours to schedule and confirm an interview

Industry

Software Development

Location

Ottawa, Ontario, Canada

Company Size

1,000 - 5,000

ATS

How it started: Creating an AI-first talent pipeline

At Kinaxis, AI takes the lead in handling the modern supply chain. Their platform helps align data, decisions, and actions so companies can stay in sync and adapt to changing situations with confidence.

Agentic AI is key to their platform, and it also anchors the company’s global talent acquisition (TA) strategy.

“We’re thinking about AI as a way to help the team be more effective and to help us grow,” said Andrea Howey, Senior Director of Talent Acquisition and DEI at Kinaxis.

Specifically, Kinaxis wanted a solution to:

eliminate manual administrative tasks cut global hiring timelines deliver more data and visibility throughout the process

Wiping away these headaches would mean Kinaxis’s recruiters could spend more time on high-value activities, like deeper candidate engagement.

A global talent team gridlocked by time zones

Coordinating interviews was one of the biggest headaches for the team.

“We operate globally, which adds significant complexity to time zone coordination across regions and interview availability constraints,” said Heather Irwin, Talent Operations Manager at Kinaxis. “Last-minute changes required full rescheduling, optimizing across calendars in real time, and automating coordination and follow-ups.”

Scheduling multi-day panels across time zones could take days due to hiring managers’ busy schedules. And without a centralized dashboard, the team got trapped in a game of regional tag and manual effort. Coordinators are based in India and North America, so if a candidate outside of those time zones requested an interview reschedule when a team was offline, the process stalled completely.

GoodTime makes logistics hassle-free

Kinaxis brought in GoodTime to modernize recruitment, and Andrea calls it an “absolute game-changer.”

GoodTime automates interview coordination across regions, time zones, and interviewers—scheduling becomes simpler, teams move faster, and candidates enjoy a friction-free experience. The platform also has the capability to automate across complex global workflows, ridding the team of repetitive scheduling logistics.

Where last-minute changes once required extensive back-and-forth conversations, GoodTime optimizes across calendars in real time. Through features like self-scheduling, the platform has improved communication and clarity for interviewers while giving recruiters candidate status at a glance.

GoodTime has saved countless hours for the Kinaxis team, supercharging global hiring:

90% of interviews are now recruiter-scheduled, up from 10% before GoodTime
Reduced the average interview lead time to ~78 hours
Dropped interview scheduling times to <12 hours through GoodTime

“Availability is now automatically consolidated. Interviews are scheduled in minutes, and reschedules can happen seamlessly without recruiter intervention,” Heather explained. “The biggest benefit is getting time back for the team.”

Instead of recruiters getting bogged down in calendars, GoodTime makes scheduling so seamless that recruiters can kick off automated workflows with a single click—transforming their recruiters into strategic talent advisors.

“Recruiters have time to work on other things instead of worrying about the logistics of booking interviews,” Andrea added. “We’ve even allowed our interview coordinators to grow into different roles because they’re not focusing on interviewing to the same extent.”

Data that tells the real story

Recruitment information used to live in a gray area of guesswork. Now, Kinaxis sees in color, with a more complete view of the hiring picture.

“Having cleaner, actionable data at our fingertips has improved visibility into hiring, like where the bottlenecks exist, enabling better forecasting and planning for our team,” Heather said. “It’s really allowed our leadership to be able to optimize our team’s performance.”

With real-time insights from GoodTime, leaders can share hard facts with others in the organization. These details change the dynamic with business leaders and keep hiring managers on schedule.

Andrea now incorporates GoodTime data into executive updates, which provide real numbers on who’s being interviewed, by whom, and when.

“With data and dashboards and reporting, I can report to our leaders and explain why or why not something is occurring,” Andrea shared. “Now I know what’s driving our success or what’s preventing us from achieving business goals.”

Having real-time clarity directly impacted candidate engagement, pushing candidate NPS survey response rates to an average of 60%.

“GoodTime helps us operate more efficiently, make better decisions, and deliver a better experience for both our candidates and hiring teams,” Heather said.

Enterprise hiring, smarter and faster

Kinaxis’s TA team once spent countless hours coordinating schedules and multi-panel interviews. GoodTime changed all that, and the team doesn’t want to go back.

“Not having GoodTime would slow down the process, slow down recruiters, put a ton of administrative burden on them and the coordinators, and lead to a less consistent candidate experience across the world,” Andrea said. Meanwhile, she added, “my experience with GoodTime as the global head has helped me rethink how we operate, do things more efficiently, and set the recruiters up for success to drive their portfolios and support the business—while at the same time looking for top talent across the world.”

Not only are interviews scheduled and completed quicker, but Kinaxis can now move with the times.

“The single biggest benefit of working with GoodTime is the combination of speed and scalability,” Andrea said. “We move faster without sacrificing quality or candidate and hiring manager experience, and that’s huge for talent acquisition.”

Where we landed

~60%

average candidate NPS
survey response rate

~78 hrs

average interview
lead time

<12 hrs

to schedule and
confirm an interview

AI for more human hiring.

Join hundreds of world-leading companies that have automated 90% of interview management tasks with human-centric AI.