Customer Stories
Red Hat

How Red Hat transformed hiring operations with AI-powered scheduling

91%

adoption of GoodTime within the first two months

23%

reduction in
interview reschedule rate

52%

reduction in
scheduling time

Industry

Enterprise software / Open-source technology

Location

Raleigh, North Carolina

Company Size

19,000+

ATS

How it started: Putting technology to use

Innovation usually isn’t the work of a lone genius. It’s the product of thousands of people building, refining, and improving ideas collaboratively.

That describes life at Red Hat, where software pioneers work alongside global open-source communities. Together, they turn the best ideas into enterprise-ready solutions for some of the world’s largest organizations.

Their efforts are especially impressive considering the relentless competition. In the software space, staying ahead depends on attracting the best and brightest people capable of solving the toughest problems.

“To be able to innovate in the fast software world, we need to engage the top talent in the market,” said Matúš Pástor, TA Solution Design and Optimization Lead at Red Hat. “The work of our talent acquisition team is integral to the company’s success.”

Matúš believes how people are hired matters just as much as who gets hired.

“Our open source culture is about allowing collaboration to spark innovation and giving freedom to people to be who they are,” he explained. “We’re trying to reflect the same with our hiring process. We don’t want anyone jumping through hoops for us. We want to honor their time.”

Delivering that experience consistently wasn’t always easy. Red Hat hires across a global, highly matrixed organization where employees work across time zones, teams, and customer engagements. As hiring demands grew more complex, coordinating interviews and keeping everyone aligned became increasingly difficult.

A talent team buried in busywork

The problem: Red Hat’s team was spending too much time keeping the hiring machine moving manually. Their to-do list included everything from emailing back-and-forth with candidates to scheduling interviews, sharing information with stakeholders, and coordinating across different teams with different needs.

“All of these activities require a lot of copy-pasting and a lot of lift-and-shift actions,” Matúš said. “It caused a lot of confusion and massive time loss.”

Interview scheduling was especially challenging. Employees worked across multiple regions and time zones, many solving technical challenges at customer sites. Calendars changed at a moment’s notice.

“We always struggled with finding slots in very busy calendars or because of last-minute reschedules,” Matúš shared. The impact was seismic.

Red Hat recruiters spent an average of six hours each week scheduling interviews. Across the organization, that added up to more than 2,500 hours every quarter. Every wasted minute was time lost to more strategic work.

“We reached a point where we needed to dedicate five FTEs just to interview scheduling to try to free up some time for our recruiters to focus on other tasks,” Matúš said.

An AI strategy that keeps hiring human

Red Hat launched a search for a solution that could automate repetitive work while preserving the human side of hiring.

“We specifically wanted a platform that didn’t try to replace recruiters, but at the same time went deep into the complexity of scheduling multi-round interviews quickly and easily,” Matúš said.

GoodTime could do it all. The platform’s flexibility gave the Red Hat team everything they needed to support different working styles across a global workforce while automating the manual tasks that caused friction.

“GoodTime’s ability to set user preferences was a big game changer for us,” Matúš noted. “It allowed us to remove the manual hassle but let us interview the Red Hat way.”

Today, Red Hat schedules all interviews across all functions through GoodTime. Recruiters no longer spend hours hunting for open slots across crowded calendars. They simply identify the right interview team, and GoodTime’s AI Agent, Cori, handles the coordination behind the scenes.

Interviewers manage their own availability, and candidates choose from available time slots with a few simple clicks. This seamless, automated system drove a 23% reduction in Red Hat’s overall reschedule rate. Fewer reschedules meant less coordination work for recruiters, fewer disruptions for interviewers, and a smoother experience for candidates.

“If any last-minute changes happen, Cori replaces the interviewer with somebody else who is available, so we don’t run into any disruptions,” Matúš explained. “It removes the burden completely and improves the experience for everyone.”

Half the scheduling time, 2x the impact

GoodTime achieved 91% adoption within the first two months of implementation and eliminated more than 1,000 scheduling tickets from Red Hat’s queue.

After the first quarter, the company reduced overall scheduling effort by 52%, drastically accelerating hiring lead time. This efficiency allowed Red Hat to redeploy its five full-time scheduling coordinators away from logistics and into more collaborative, advisory roles.

“All this free time is now invested into building relationships with business leaders, engaging candidates, and learning new skills,” Matúš said.

The shift has fundamentally changed the role of talent acquisition within the organization. TA team members are more present as partners and advisors, adding value at every step of the process instead of just catching up with interview requests.

“Candidates and interviewers have a better experience because they no longer have to exchange three or four messages with our TA team just to figure out when an interview is happening,” Matúš explained. “They get the right information at the right time in the right format.”

GoodTime also gives the team a real-time picture of ongoing activities across the hiring process. Everyone can access the same information, which helps hiring managers understand delays, redesign interview structures, and identify bottlenecks. Now, the team leads with evidence instead of guesswork.

“The fact that we can now have real-time insights in GoodTime really changes the dynamic with stakeholders,” Matúš said.

Sustainable, strategic, and scalable hiring

Red Hat recruiters have gained any company’s greatest resource: time. Time to focus on relationships and business partnerships. Time to engage with candidates. Time to be strategic. And time to focus on improving hiring outcomes.

“The ever-increasing hiring pace and growing expectations of what a talent acquisition organization is supposed to manage would not be sustainable without collaborating with GoodTime,” Matúš said.

As Red Hat continues to grow, GoodTime helps the team keep pace without sacrificing the candidate experience and human connections that matter the most.

“GoodTime is a very powerful tool for any company, especially those valuing speed of their hiring process, focusing on automation, and improving the user experience,” Matúš said.

Where we landed

91%

adoption of GoodTime
within the first two months

1,000+

scheduling tickets
eliminated

52%

reduction in
scheduling time

AI for more human hiring.

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