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We’re excited to roll out a powerful set of updates across GoodTime — all designed to give your team more visibility, control, and automation where it counts.
Load Balance Reporting has been completely reimagined to deliver faster insights, visualized distribution, and new context for edge cases like packed calendars and decline patterns. Capacity Planning now includes real-time updates, custom availability windows, and downloadable views. Auto Replace gets smarter with custom cutoff settings and failure analysis. And HOLD interviews can now auto-confirm when all interviewers are in — saving your team even more time.
On the Candidate AI side, you’ll now see full conversation visibility in Messenger, get real-time escalation alerts via email or Slack, and assign agents by job for more targeted support.
Let’s dive into what’s new.
Watch the full July 2025 GoodTime product updates webinar or keep scrolling for highlights
New Load Balance Report
The traditional Load Balance Report has been completely revamped. It loads more data, faster than ever, adds graph representation and detailed context such as calendar availability, decline rates & interviewer pick determination.
Why this is awesome: True load balance analysis requires larger datasets and more context than just interview statistics. This update enables just that.
Capacity Planning Updates
GoodTime’s new Capacity Planning has been enhanced with custom availability window, click in calendars, CSV downloads and real time updates to templates & tags.
Why this is awesome: All these enhancements make it easier to find bottlenecks in your hiring process as well as plan & justify to the business what’s needed to reach critical hiring goals.
Auto Replace Updates
Auto Replace now lets you set your own custom cutoff window and easily understand the reason why when a replacement is not possible.
Why this is awesome: Get more automated replacements and let the data help you avoid replacement failures in the future..
Auto Confirm Interviews
GoodTime’s latest automation will move your HOLD interviews to CONFIRMED when all required interviewers have accepted.
Why this is awesome: Coordinators spend less time manually confirming interviews and fewer interviews get “left behind”.
New Interviewer & Trainee Confirmation Email
We’ve updated the way the confirmation email to interviewers & trainees looks like. It’s easier to read, contains more information about relevant Training Path progress and makes it easier for Experience+ customers to access the Interviewer Portal.
Why this is awesome: This small but mighty update makes interviewing easier for every participant of every interview.
AI Message Visibility
All candidate-AI conversations are now fully visible in the Candidate Messenger, with every message tracked. Recruiters and coordinators can jump in and respond directly when needed.
Why this is awesome: Gives your team full transparency and control to step in at the right moment.
Escalation Notification Alerts
When a candidate asks to speak with a recruiter or coordinator, your team is immediately notified via email or Slack—ensuring no request for human help goes unnoticed.
Why this is awesome: Provide a world-class candidate experience by quickly connecting them with a real person when needed.
Job-Based Agent Assignment
You can now turn on the AI Agent for specific jobs only—perfect for piloting usage with a few roles or tailoring support by department (like sales or engineering).
Why this is awesome: Roll out the agent gradually and strategically, with more control over where it’s deployed.
Start using the latest GoodTime features!
We want to help you evolve and take full advantage of the latest upgrades and improvements to our platform. Check out the GoodTime support center for tutorials and tips to help you stress less and get more done!
