5 Reasons Why High-Volume Hiring Teams Miss Their Goals

A frustrated high-volume hiring recruiter.

Ah, high-volume hiring; your inbox is overflowing with resumes, your calendar is jam-packed with interviews, and your stress levels are off the charts. Or, maybe you’re on the opposite end of the spectrum and can’t seem to find enough applicants to fill your endless vacancies. 

Hitting hiring goals amid all of this chaos can quickly become a real challenge—especially with limited time and resources. But luckily, we’re here to help make sense of it all. 

Here are five common reasons why high-volume hiring teams miss their goals, along with key solutions to help you improve your recruitment process.

Reason 1: Slow, Inefficient Communication With Candidates

Let’s face it—maintaining consistent communication is hard. And when you’re trying to coordinate interviews with countless candidates, things can quickly spiral out of control. 

Gaps in communication and slow response times are bad, bad news for a high-volume hiring process. This can cause delays in scheduling interviews, lower response rates from candidates, and missed opportunities with stellar talent.

Pro-Tip: Leverage Email/SMS Templates and Automation

Templatizing your communication—whether that’s through email or text message—and utilizing a healthy dose of automation is the recipe for success. This way, candidates stay informed and engaged throughout the process.

Communication templates eliminate the manual work involved in drafting up a whole new message for every candidate in your pipeline. Even better, tech tools that enable automation reduce the time and effort required to send messages and coordinate with applicants, all while ensuring consistent communication.

Reason 2: Limited Time and Resources

Time is of the essence and helpful resources are essential when you’re a high-volume recruiter. Yet of course, these are the two elements that today’s teams lack the most. 

The current hectic economic landscape has dealt a heavy blow to many recruiting teams, slashing budgets in half and reducing headcount in one fell swoop. High-volume hiring was hard before, and it’s even harder now.  Teams must manage multiple candidates and coordinate a variety of interviews with less bandwidth and support to do so. 

Pro-Tip: Streamline the Screening and Scheduling Process

To improve your efficiency and make the most of your resources, consider using technology to fast-track some of the most tedious, manual parts of the hiring process. For many recruiters, this means the resume screening and interview scheduling process.

That’s where your applicant tracking system (ATS) comes in. And if you don’t already have one, it’s time to change things. Here are our ATS recommendations. An ATS helps recruiters quickly filter through large volumes of resumes and identify the most qualified candidates.

But an ATS can’t do it all on its own. An advanced interview scheduling software automates the entire process of getting interviews on the books, from gathering a candidate’s availability to finding the best available interviewers. That way, recruiters have more bandwidth for the most high-value tasks.

Reason 3: Lack of Organizational Planning

High-volume hiring is oftentimes chaotic. And when you’re dealing with hundreds of candidates, it can feel hard to stay organized and on top of everything. But without a solid plan in place, you’re already setting yourself up for failure.

That’s why effective organizational planning is absolutely essential for successful high-volume hiring. Without a well-defined hiring process in place, recruiters may struggle to manage their time effectively, communicate with stakeholders, and make informed hiring decisions. 

Pro-Tip: Align and Define the Stages of the Hiring Process

If you want to amp up your organizational planning, consider creating detailed hiring plans that outline each stage of the hiring process and the specific roles and responsibilities of each stakeholder. 

For example, a hiring plan might include a timeline of each hiring stage, from candidate sourcing to final offer acceptance, as well as the specific actions and tasks required for each stage. By having a clear plan in place, recruiters can manage their time and resources more efficiently, communicate more effectively with stakeholders, and make better hiring decisions. 

Reason 4: Candidates Dropping Out

When you’re managing such a large talent pool, many—or most—applicants that you come across just aren’t going to be the right fit. Yet even if you get a dazzling resume, there’s so many opportunities throughout the hiring process for qualified talent to become disengaged and drop out altogether. 

Having candidates occasionally drop out is expected when you’re a high-volume recruiter. The quick, simple application process sometimes means candidates aren’t as invested in moving forward. However, failing to address the faults in your process makes it that much harder to win qualified talent.

Pro-Tip: Simplify the Hiring Process

We could go on and on about the variety of ways that recruiters can prevent candidates from dropping out. In fact, implementing all of our previously mentioned pro-tips amounts to a better candidate experience and a higher likelihood of securing the best candidates.

However, there’s one tip that we haven’t mentioned yet, and it’s an important one: simplify the hiring process. High-volume recruiting isn’t the place for an overly-complicated process. You want to get talent in the door fast, and candidates want to get to work ASAP. 

Simplifying the hiring process can take many shapes. For instance, recruiting via SMS or WhatsApp allows candidates to quickly go through the hiring process via the device that they have on them at all times: their phone. 

Reason 5: Not Enough Leads in the Funnel

When it comes to high-volume hiring, having a strong pipeline of potential candidates is essential to success. But for some high-volume recruiting teams, generating a consistent flow of leads is a major challenge. 

Without a steady stream of qualified candidates, recruiting efforts can quickly become stalled, and positions may remain unfilled for longer periods of time.

Pro-Tip: Improve Employer Branding

Investing in your employer brand proves that sometimes it’s worth it to play the long game. When candidates have a positive perception of your employer brand, they’re more likely to apply for open positions and recommend your company to their networks. 

So, how do you build up your employer brand? To start, conduct a brand audit to assess your company’s current reputation and identify areas for improvement. This could involve gathering feedback from current and past employees, analyzing online reviews and ratings, and researching how your company is perceived in the job market.

Once you have a better understanding of your company’s brand perception, you can start taking steps to improve it. This could involve investing in employee engagement initiatives, such as offering professional development opportunities or creating a more flexible work environment. 

Transform Your High-Volume Hiring Today

Leveraging advanced hiring technology gives talent teams the best chance to hit their hiring goals and fill high-volume roles faster and more efficiently than ever before.

Our newest product, GoodTime Hire for High Volume, provides talent teams with advanced automated interview scheduling for high-volume roles through SMS, WhatsApp, and email messaging. Quickly reach out to candidates, schedule interviews effortlessly, and let automation take care of the rest.


See how Hire for High Volume can revolutionize your recruiting process.

How Retail Recruiters Can Hire and Retain Top Talent in 2023

A retail recruiter scheduling candidate interviews.

Retail recruiters, we feel for you. Filling endless seasonal and evergreen roles is never an easy task. Yet lately, amid the abysmal economy, it seems that retail recruiting has only gotten harder. 

The big question is: how can retail recruiters overcome their challenges to hire and retain talent this year and beyond? Fortunately, we’ve got you covered.

After surveying 531 talent acquisition leaders across sectors for our 2023 Hiring Insights Report, we’ve released the report’s retail edition. Based on responses from 108 talent leaders in retail, the report highlights how they’re attracting and retaining talent amid today’s obstacles (and many more hiring insights).

Our report’s data shows that while formidable challenges lie ahead, retail talent leaders have identified key strategies for winning and keeping the best talent on the market. So, what’s their master plan? Read on.

Retail Hiring’s Upcoming Challenges and Changes

Before hiring teams at retailers can develop strategies for success, they must identify and reflect on the biggest upcoming challenges and changes in retail’s recruitment landscape. Recognizing what’s on the horizon helps teams create actionable plans that guarantee the greatest chance of hitting their goals.

Most Crucial Obstacles

The top hurdle expected in the coming months is the challenge of adapting the interview process to a remote setting (25%). Retailers must now venture into the remote world to meet the ever-changing expectations of today’s job seekers.

Bar chart showing what challenges retail talent teams expect in the future.

Traditionally, on-site interviews are customary for retail positions, particularly when hiring for in-store roles. Yet times are changing. Candidates seek more flexibility in their job hunt, including the option to interview remotely from their own homes. With this, retailers are tasked with evolving the interview process. 

Hybrid work challenges (22%) is tied for the second biggest upcoming obstacle. The rise of remote interviewing and hybrid work within retail signifies a transformative period. In response to the current world of work, companies in retail are swiftly adjusting their hiring methods and operational models.

Shifts on the Horizon

In spite of the economic downturn, many retailers are still hiring as usual. However, their reduced talent teams could pose challenges. Looking ahead, hiring leaders in retail foresee that high recruitment team turnover will affect their ability to handle the influx of candidates in the hiring process (41%). This is the biggest change expected in the coming months. 

Bar chart showing how retail hiring teams expect the landscape to change.

As for the second and third biggest shifts, leaders anticipate that quickly connecting with candidates (39%) and creating candidate relationships (38%) will be crucial. Candidates expect an efficient hiring process that also allows them to form authentic relationships with the hiring team. Overlooking these two areas means talent teams risk losing candidates to companies with better-aligned processes.

How Retail Recruiters Can Come Out on Top

Talent teams in retail face a challenging hiring environment: a volatile economy, a difficult hiring landscape, and a changing world of work. To overcome these circumstances, inaction simply isn’t an option. 

Want to know how you can successfully hire and retain top talent this year? Based on the data from our Hiring Insights Report, here’s how retail talent leaders plan on persevering and hitting their goals.

Revamping Hiring with Tech

Ranking closely within two percentage points of each other, retail talent leaders aim to enhance five aspects of the hiring process: personalization (34%), candidate experience (34%), efficiency (33%), automation (33%), and offer acceptance rates (33%). 

Fulfilling these ambitious goals means retail talent leaders must revamp the hiring process entirely. So, how can talent teams tackle all five elements? The solution lies in upgrading the existing tech stack, and 29% of respondents already plan to do so. 

Bar chart showing what retail TA leaders plan on improving in the future.

Optimal hiring technology helps teams improve their joint productivity and deliver a memorable candidate experience, regardless of the number of applicants they must juggle. In turn, tech solutions help retailers stand out from competitors’ processes—all without overwhelming their hiring teams.

Communicating to Top Talent

Winning candidates over in a sea of fierce competition requires hiring teams to convey values that resonate with talent. When asked what they communicate to candidates to reel them in, retail talent leaders say they emphasize social good (48%) and flexibility (46%) the most. 

Bar chart showing what retail talent leaders try to communicate to retail candidates.

Human well-being and workplace flexibility are high on candidates’ wishlists. Discussing both values provides prospective hires with important insight into an organization’s culture. It’s a way to differentiate from the vast competition and leave a lasting impression on job seekers.

Streamlining the Hiring Experience

When asked how they try to create a faster, simpler hiring experience for candidates, talent leaders in retail said that their top method is emphasizing transparency in the interview process (47%). Transparency helps give candidates greater clarity on proceedings, reducing the chance of misunderstandings and delays. 

Bar chart showing what TA leaders do to build a fast, simple hiring process.

The top-selected responses from talent leaders all speak to the importance of the recruiter-candidate relationship. Exhibiting transparency establishes trust, creating a fast interview process (43%) ensures a candidate’s time isn’t wasted, and self-rescheduling (42%) puts candidates in control. Mixing all of this together forms a genuine candidate relationship.

Optimizing With Data

As teams prepare for the upcoming hiring challenges, they’ll be doing so while closely monitoring the value each new hire brings to their organizations. Talent leaders agree that out of all the metrics they measure, quality of hire is the most important (30%). This result is fitting; recruiting teams must not only hire quickly but also secure the very best talent on the market. 

Bar chart showing what hiring metric talent leaders consider the most important.

Tracking quality of hire is essential to the success of any hiring team in retail. With ongoing talent acquisition woes and perpetual job vacancies, teams must hire the most capable, motivated candidates. After all, a company is only as good as the people that comprise it; hiring the right people is key to withstand any obstacle.

Hey, Retail Recruiters: Want More Insights?

2022 brought a shaky economy, sweeping reductions in force, and a challenging hiring landscape. Now in 2023, retail recruiters are met with a perfect storm of challenges. The pressure is on to attract qualified candidates, deliver an efficient hiring process, and leverage hiring tools that drive success. Are you ready to conquer 2023? 

To dive deeper into these insights and much, much more, get the retail report today.

Use These 6 Retail Recruiting Insights to Stay Ahead of the Game

Retail employee hired from retail recruiting efforts.

If one thing’s certain amid the hiring landscape’s uncertainty, it’s that retail recruiting won’t get any easier. Recruiters face a multitude of obstacles in the path ahead, including a constant stream of vacancies, high turnover rates, seasonal hiring demands, and the pressures that come with high-volume hiring. 

What lies ahead for the retail hiring landscape in 2023? This year brings new challenges and economic obstacles, but we’re here to help make sense of it all.

After surveying 531 talent acquisition leaders across sectors for our 2023 Hiring Insights Report, we’ve released the report’s retail edition. Based on responses from 108 talent leaders in retail, the report highlights how they’re attracting and retaining talent amid today’s obstacles.

For the TL;DR of the report, here’s a roundup of the six key takeaways your team must know to successfully weather 2023’s retail recruiting storm.

1. Hiring Goals Lag Behind

Over the past year, retail recruiters encountered significant obstacles in their efforts to recruit a large number of candidates and keep current staff on board. Speaking to the severity of their struggles, retail companies were only able to meet less than half (47%) of their hiring goals in 2022.

As the retail industry continues to grapple with talent acquisition and retention challenges in 2023, the possibility of achieving this year’s hiring goals becomes increasingly uncertain.

Charts showing retail hiring teams' goal attainment.

2. Top Previous Change: Growing Candidate Demands

As retailers struggle to fill their constantly revolving door of vacancies, candidates hold a significant advantage. They are in a secure position to demand more from the hiring process. This advantage has manifested in the biggest shift observed over the past year: an increase in candidate demands that necessitated more touchpoints in the hiring process (41%).

Coming in second place, talent leaders also felt the impact of recruitment team turnover on their ability to manage the candidate pipeline (39%). To exacerbate these difficulties even further, leaders saw that the intense hiring landscape called for more candidates in the funnel for teams to stand the greatest chance at filling vacancies (38%).

Bar chart showing how the retail hiring landscape has changed.

3. Layoffs Hit Retail Hard

The retail sector’s layoffs have by far received less attention than the upheaval in the technology industry, yet their consequences carry significant weight. A staggering 70% of retail companies reported layoffs last year. One-third of impacted companies cited headcount reductions of 10-14% and 32% reported reductions of over 20% of their workforce.

For hiring teams already struggling to navigate a competitive hiring landscape, layoffs only add fuel to their recruitment woes. The reality is that retail candidates—who often have multiple offers on the table to begin with—are less likely to consider a company with a track record of job cuts.

In this vein, it’s crucial for talent professionals to prioritize revitalizing their employer brand and improving candidate perceptions post-layoffs. Teams can make headway in these areas with a focus on culture and the candidate experience, starting with the first touchpoint to the final offer.

Charts showing the impact of layoffs on retail companies.

4. Top Expected Challenge: Navigating Remote Interviews

“Difficulty adapting the interview process to a remote environment” is the top challenge expected in the year ahead (25%). This marks a significant jump in the rankings from the previous year, where talent leaders ranked it at the bottom of their list of concerns in second to last place.

Historically, on-site interviews are the norm for retail roles, especially when hiring for non-corporate, in-store positions. But while retailers were comfortable with this on-site interview format in the past, times are changing. Candidates demand more flexibility in their job hunt, including the option to interview remotely from their own homes. Retailers are now tasked with venturing into the remote world to meet the ever-evolving expectations of job seekers.

Bar chart showing what challenges retail talent teams expect in the future.

5. Top Expected Change: Increase in Recruitment Team Turnover

Despite the ongoing economic slump, many retail recruiting teams are still ramping up their hiring efforts. However, their diminished talent teams could create spell trouble for their hiring operations. Looking ahead, hiring leaders anticipate that the high turnover rates among recruitment teams will affect their ability to manage the overwhelming influx of candidates in the hiring process (41%).

Talent leaders also recognize that the ability to connect with candidates quickly (39%) and establish meaningful candidate relationships (38%) will be crucial for success. Candidates expect a hiring process that is both efficient and conducive to genuine connections. Neglecting these areas may result in losing top candidates to companies, or sectors, with more effective hiring processes.

Bar chart showing how hiring teams expect the landscape to change.

6. Overhauling the Hiring Process With Tech

Ranking within two percentage points of each other, retail talent leaders plan to improve five aspects of the hiring process: personalization (34%), candidate experience (34%), efficiency (33%), automation (33%), and offer acceptance rates (33%). 

To fulfill these ambitious goals, retail talent leaders must undergo a complete overhaul of their hiring process. And still, the question remains: how can talent teams tackle all five areas? Upgrading the existing tech stack is the optimal solution, with 29% of respondents already planning to do so. 

With the right hiring technology, teams can increase productivity and create an exceptional candidate experience, regardless of the hiring volume. As a result, tech solutions and their ability to refine the hiring experience can help retailers differentiate from competitors’ processes—all without overburdening their recruitment teams.

Bar chart showing what TA leaders plan on improving in the future.

Retail Recruiting Teams: Want More Insights?

2022 brought a shaky economy, sweeping reductions in force, and a challenging hiring landscape. Now in 2023, retail recruiters are met with a perfect storm of challenges. The pressure is on to attract qualified candidates, deliver an efficient hiring process, and leverage hiring tools that drive success. Are you ready to conquer 2023? 

To dive deeper into these insights and much, much more, get the retail report today.