Case Studies Archive

How Deliveroo leveraged GoodTime data to dramatically improve the candidate experience

How it all started

Deliveroo provides delivery services from a vast selection of top-rated restaurants in 13 countries. When Mikaela Warren, Deliveroo’s Senior Recruitment Operations Associate, joined their recruitment team of five, the interview scheduling process was a long, complicated, manual process. Having used GoodTime Hire at a previous company, Mikaela knew she wanted to implement it for her new team too.

What we were trying to achieve

There were three key changes Mikaela wanted to accomplish with GoodTime Hire. First was to automate hiring and enhance the candidate experience with faster scheduling. Next, she had a goal of training interviewers and better balancing interview load, something the team had no way of tracking previously (leaving many interviewers feeling burnt out). Once these processes were improved, the long term plan was to get data-driven insights to make better decisions moving forward.

“The data and insights that we get from GoodTime Hire help our team make decisions in a really dramatic way. All of these metrics help us set goals for what things should look like and how we’re going to get there.”

Mikaela Warren, Senior Recruitment Operations Associate

A match made in heaven

Deliveroo has been able to transform their hiring process into a well-oiled machine. All interviewers are trained quickly and aligned with the overall hiring strategy — which results in a faster, more efficient hiring process. This has impacted the candidate experience they provide, as candidates now feel welcomed into a seamless workflow with the ability to schedule and reschedule on their own. But Mikaela and the team hasn’t stopped there. They continue to analyze the real-time dashboard to identify the steps they need to take to optimize their interview process. With these metrics in place, Deliveroo has set goals and created a realistic strategy for reducing both time-to-hire and cost-per-hire.

Where we landed

<5

minutes to set up interviews, down from 25

700+

employees hired with the help of GoodTime

0

chaotic, out-of-date spreadsheets necessary

“GoodTime Hire is the most efficient tool that I’ve ever worked with. It really improves your hiring goals and your time-to-hire. And it gives much better insights than I’ve seen from any other ATS or scheduling tool.”

Mikaela Warren, Senior Recruitment Operations Associate

How Beamery built world-class connections with candidates using GoodTime

How it all started

Director of Talent at Beamery, Matthias, noticed their hiring process was slow. And with Beamery’s goal to double the company’s current size, he knew slow wasn’t going to cut it.

After setting an ambitious goal of a 14-day time-to-hire, Matthias took a hard look at their existing strategy. What he saw was a manual scheduling process that led to too many missed opportunities. He then turned to GoodTime to help modernize the process and build stellar connections with candidates.

What we were trying to achieve

Beamery wanted to empower and increase the productivity of their recruiters by spending less time on scheduling and more time on interviewing candidates. Since using GoodTime Hire’s Candidate Relationship Intelligence, Beamery reinvented their candidate experience and elevated the candidate relationship.

“The best candidates will not wait longer than two weeks to make the decision on their next step in their careers, and if you’re one of the first ones to offer a candidate the job, you’re in the driver’s seat.”

Matthias Schmeißer, Director of Talent

A match made in heaven

When the Beamery team heard that Hire could cut scheduling time by 50%, they were intrigued. Armed with their lofty vision, Beamery’s talent team was ready to empower recruiters with the tools and techniques that would get candidates scheduled fast.

Now, Hire helps Beamery reach their ambitious recruiting goals with an automated scheduling tool, interview training and load balancing, and metrics that reveal the most crucial insights.

Where we landed

<24

hours from application to scheduled interview

100%

new candidate experience that elevates the candidate relationship

<14

days, time-to-hire

“We wanted to empower and increase the productivity of our recruiters by spending less time on scheduling and more time on interviewing and the things that really matter.”

Matthias Schmeißer, Director of Talent

How LiveRamp scaled their organization 30% using GoodTime

How it all started

LiveRamp offers brands and the companies they work with identity resolution that is integrated throughout the digital ecosystem, providing the foundation for true omnichannel marketing. Their services transform the technology platforms used by their clients into people-based marketing channels that improve the relevancy of marketing and ultimately allow consumers to better connect with the brands and products they love.

LiveRamp came to GoodTime with one mission: getting candidates in the door faster to grow their business.

What we were trying to achieve

With offices across the globe, LiveRamp had 450 employees and was rapidly growing. The LiveRamp recruiting team set a standard of a 24-hour response time for all applications submitted.

The team tasked GoodTime with helping them achieve that goal to ensure that they could attract and move as many qualified applicants through the interview process as possible.

“The fastest hiring team typically gets the best candidates. GoodTime helped us accomplish that.”

Erika Thorson-Garay, Head of Talent Acquisition

A match made in heaven

In today’s candidate-driven market, candidates have so many choices, making it competitive to acquire top talent. LiveRamp knew the fastest hiring team would attract the best candidates. They needed a product that could help them coordinate complex interview schedules with expediency and scalability — they needed GoodTime Hire.

With a few simple clicks, LiveRamp’s recruiting team could select interviewers based on skill sets, choose multiple time frames for candidates, and include role-specific emails within a few minutes. This allowed recruiting coordinators to streamline the interview process and avoid back-and-forth emails to confirm an interview.

Where we landed

<10

days from phone screen to full-panel interview

BIG

time-savings allowing the team to tackle more strategic projects

100%

LiveRamp-branded experience from invitation email to the scheduling experience

“We started using GoodTime because we knew we needed to get candidates in the door faster to grow our business.”

Erika Thorson-Garay, Head of Talent Acquisition

How Axios aimed to double their headcount after speedy implementation of GoodTime

How it all started

Axios is a digital media company delivering breaking news and invaluable insight into the most consequential topics in politics, business, tech, science, and media.

Before GoodTime, the Axios team had a manual hiring process that involved a lot of back-and-forth emails between the team and their candidates. The inefficiencies of their hiring process left the recruiting team scrambling to get candidates confirmed for interviews, resulting in a slower time-to-hire.

With the Axios team already swamped, they wanted a solution that they could easily implement to bring efficiency and automation to their hiring methods, enabling them to enforce their SLAs when responding to candidates.

What we were trying to achieve

Axios had a goal of doubling their headcount of 100 employees within three quarters — meaning there was little time to waste learning a new system. GoodTime outlined a fast-tracked implementation plan with weekly check-ins so the Axios team could immediately start scheduling phone screens. The team always had access to the in-app chat to get answers to additional questions in under two minutes.

“I’m a lot calmer now that we’ve implemented GoodTime. Before, I’d have to block out time and schedule for candidates and my stress level would go up.”

Talent Associate, Axios Media

A match made in heaven

In just three weeks, Axios’s recruiting team became masters of GoodTime Hire’s automated scheduling features. They found it effortless to schedule even a complex engineering interview.

In a matter of a few clicks, the Axios team had their interview panel lined up with available interviewers. Meetings rooms were auto-selected to ensure the room was available for the duration of the interview. Even better, candidates received a personalized invitation to select the interviewing days that worked best for their schedule.

Where we landed

3.4

hours to confirm the majority of interviews

2,000

interviews scheduled since implementation

1

week to start scheduling phone screens

“Even if your process and system is great, you truly have no idea how great things can be until you adopt GoodTime.”

Associate Director, Talent Acquisition

How Rally Health leveraged metrics to drive efficiency using GoodTime Hire

How it all started

Rally Health is a health tech company helping consumers take control of their health and get a clear understanding of what their care will cost. They had been growing exponentially since their founding, and came to a point where they couldn’t keep up with demand no matter how many recruiting coordinators they hired. The recruiting ops team knew they needed a solution to optimize their processes if they wanted to keep up with their aggressive hiring goals.

What we were trying to achieve

Rally® had a number of items they wished to accomplish when moving away from their manual, spreadsheet-filled processes. They wanted a solution that would reduce turnaround time from availability requests to confirmation, the time it took to get candidates through the door, and overall time-to-hire. All this while ensuring the team scaled properly as their volume of interviews increased. The bottom line was clear; recruiting coordinators couldn’t afford to spend all their time scheduling.

“Now that we have GoodTime Hire, I have that hour back to focus on my interests in talent acquisition. I’m able to work on projects with recruiters and HR to find gaps in our candidate care and make it much better. I’m connecting the dots from the interviewing process to hiring.”

Corí Keene, Recruiting Coordinator

A match made in heaven

With GoodTime Hire, the Rally RC team has doubled their output. They can pull all the metrics they need automatically and as frequently as they need them to help them reach their aggressive hiring goals. They’ve used reports to identify roadblocks within their hiring process, and know if they need to hire additional recruiting coordinators in the event of an influx of interviews. Rally has been able to provide an amazing, seamless candidate experience through automated interview workflows and easily assigning the right interviews to each session.

“The data in GoodTime Hire is so important because we use a lot of it to help us reach our aggressive hiring goals. The metrics help us stay competitive and hiring effectively.”

Monika Warchol, Lead, Recruiting Coordination and Operations

How Patreon reduced time-to-hire by 50% with GoodTime

How it all started

Ever since coming to life in May 2013, Patreon has experienced hyper-accelerated growth. The recruiting team is no stranger to doubling, tripling, or even quadrupling headcount in the span of a year. This pace of growth calls for the recruiting team to have an extremely dynamic and robust recruiting infrastructure.

However, scheduling at that volume created unique challenges for both Patreon’s internal and external recruiters. The solution? Turning to GoodTime to help solve those issues.

What we were trying to achieve

Scheduling was a BIG challenge. Patreon’s hiring process involved pre-screens, technical phone interviews, and onsites. Prior to using GoodTime, the scheduling process was time intensive, error prone and tedious.

To meet the demands of hiring for the current year, the team needed to schedule more than 360 interviews a quarter. Working in multiple time zones created another obstacle: 3-10 hours would pass between communications with external recruiters and the Patreon team, meaning that coordinating with top candidates efficiently became problematic.

With GoodTime Hire, Patreon tried to accomplish three things simultaneously: solving scheduling challenges, reducing the amount of time spent managing different time zones, and creating more opportunities to interview quality candidates.

“GoodTime increased the number of interviews scheduled per day by 2x, leading us closer to our recruiting goals.”

Eli Hamel, Director of Recruiting

A match made in heaven

Hire helped solve the scheduling time vacuum by aligning internal and external recruiters so that they all worked from the same calendar. Suddenly, that 3-10 hour comms gap vanished. Both teams could effortlessly schedule pre-screens and spend more time focused on attracting top candidates.

What’s more, Hire allowed Patreon’s recruiters to coordinate interviews at lightning speed. With interview information all on a single platform, it became way easier for the Patreon team to work together, track progress, and hand off quality candidates.

With no need to toggle between different software and maintain various excel sheets just to track progress, the recruiting team is now empowered to display better data integrity.

Where we landed

2x

number of interviews scheduled per day

10+

hours saved in communication

0

(that’s right) zero errors with easy-to-build candidate instructions and email templates

“I mastered the use of GoodTime with a one-day tutorial. With GoodTime, it’s just so simple and convenient for me to be coordinating interviews for both internal and external recruiters!”

Katie Markwith, Recruiting Coordinator

How Formation drastically reduced their time-to-schedule with GoodTime

How it all started

Formation’s AI-powered marketing platform enables the world’s leading organizations to orchestrate their customer interactions. Initially, Formation only had one recruiter, carrying the weight of personalizing each candidate’s experience while also sourcing candidates and manually scheduling interviews.

Despite hiring additional recruiters, it became increasingly difficult to genuinely connect with candidates with the little time they had left after manually scheduling interviews. Instead of onboarding even more recruiters, Formation turned to GoodTime to bring efficiency, scalability, and a more personalized candidate experience back into their hiring process.

What we were trying to achieve

When Formation turned to technology, they focused on providing a great candidate experience and scaling to meet demand, all while driving down human error and inefficiencies. The solution needed to remove human error and the back-and-forth emails that come with scheduling interviews. This would give time back to their recruiters to prioritize interview preparation and create meaningful candidate relationships.

“Even though we’re a small team, since using GoodTime we’ve been able to stop relying on outside agencies and, instead, source our candidates ourselves. GoodTime enables us to be a truly full cycle team!”

Recruiter, Formation

A match made in heaven

Since adopting GoodTime Hire, Formation’s team of full cycle recruiters spends less time scheduling and more time sourcing high-quality candidates and training interviewers. The candidates they hire not only perform better, but also tend to stick around at Formation longer.

As a result, the number of positive reviews on Formation’s Glassdoor page has skyrocketed — many of which directly mention the efficiency of their interview process, and the quality of the feedback that they received from recruiters. With more time to spend on impactful tasks, one senior technical recruiter even built out an entire intern program in their Seattle office.

Where we landed

32

phone screens scheduled per week

97%

decrease in time to schedule onsite interviews

15

days to hire from initial outreach

“The connection we’re able to have with the candidate from our first interaction makes them want to work for us even more.”

Senior Technical Recruiter, Formation

How Pax tripled their workforce with one recruiting coordinator armed with GoodTime

How it all started

PAX Labs creates responsible, enjoyable, and personalized cannabis experiences to improve the quality of people’s lives through their focus on design and innovation.

When they entered a period of hyper-growth and needed to triple their workforce to support their business goals, they only had one recruiting coordinator to carry the weight of it all. This sole coordinator turned to GoodTime to increase efficiency, meet their ambitious goals, and hire more help.

What we were trying to achieve

PAX had numerous requirements for their ideal product solution. It needed to scale with them as they increased their volume of interviews, and overall be easy to implement and use.

The only way to keep up with their growth was to reduce the time it took to get candidates through the door and decrease their overall time-to-hire. This meant that their recruiting coordinator couldn’t afford to spend all of their time scheduling, or trying to learn a new system.

“GoodTime has been a huge time saver for me as a recruiting coordinator. It deals with the stressful part of looking for availabilities across multiple calendars while I can focus on getting as many interviews scheduled as possible!”

Olivia Yoon, Recruiting Coordinator

A match made in heaven

With strong dedication from both sides, PAX Labs was fully ramped up and using GoodTime Hire after just one week. Weekly check-ins with their CSM answered any and all fringe questions quickly, which allowed PAX to even further realize the full value of Hire.

Since then, the time candidates spend in each stage of the hiring process decreased to nearly two days per stage. Automating the scheduling process significantly reduced their turnaround time, so PAX can now move candidates through the process much more quickly and keep up with their ambitious hiring goals.

Where we landed

120%

increase in employee count in less than a year

2,500

interviews scheduled in just nine months

50%

reduction in time to hire

“Removing the manual calendar puzzling that takes place when trying to schedule complex onsite interviews allows for a more seamless experience overall. GoodTime dramatically reduces the time the coordinator spends per interview.”

Molly Orloff, Recruiting Operations Specialist

How Rubrik recoups thousands of hours scheduling interviews with GoodTime

How it all started

Rubrik makes it easy for businesses to backup, recover, replicate, search, analyze, archive, and copy data in the cloud.

The head of Rubrik’s six-person recruiting team, Neboysa Omcikus, started at the company when there were only 15 employees. Despite growing the headcount to 200, Neboysa knew they were reaching the limits of their capabilities.

The interview process was painful, time-consuming, error-prone, and not scalable for next year’s hiring goals. When the internal software built by their engineers proved unsuccessful, Rubrik turned to GoodTime.

What we were trying to achieve

In 2017, Rubrik aimed to grow by 250%. Moving from 200 to 500 employees meant the six-person recruiting team could no longer afford to dump time into mundane scheduling tasks. The team needed to find a way to recoup at least 30-40 hours each week on scheduling if they were going to hit their targets.

“Recruiting is a reflection of your company as a whole. Candidates start to see that in all the smallest stuff we do. Our candidates say that scheduling through GoodTime is the most efficient process they went through.”

Jessica Chao, Technical Sourcer

A match made in heaven

With GoodTime Hire, the average time it takes the team to set up an interview invite decreased from 20 minutes to just a minute and a half. Candidates now receive automated, customized invitations to select the interview time that works best for them.

When candidates inevitably needed to reschedule, it used to eat up bandwidth. With Hire, replacing an interviewer or rescheduling became barely an inconvenience. All in all, Rubrik saved immense time, stress, and money with Hire — almost like having an extra person on the team.

Where we landed

42

hours saved each week

93%

reduction in average time to set up an interview invite

86%

less time spent scheduling per week

“With GoodTime, your team gets back 30-40 hours a week. It’s like having another recruiter.”

Neboysa Omcikus, Head of Talent

How ZeroCater schedules interviews 7.2x faster with GoodTime

How it all started

ZeroCater is a tech-enabled, corporate catering service for growth-stage companies.

When Matt Greenburg started as Director of Recruiting back in 2016, manual tasks and endless back-and-forths with candidates defined the company’s interview processes. As ZeroCater scaled their hiring efforts, Matt sought to instill the interview process with greater consistency and efficiency.

What we were trying to achieve

Matt set the goal of increasing hiring speed while forming genuine bonds with candidates. To accomplish this, the team wanted a product that could handle the complexity of on-site interviews, one of the biggest time sinks.

They had piloted a few tools that proved to be unreliable and ultimately took away from the candidate experience. ZeroCater turned to GoodTime for a solution that could book conference rooms, manage multiple interviewers’ calendars (including busy executives’ calendars), and easily reschedule on-site interviews.

“We are a user focused organization. Therefore, the candidate experience is really paramount for us. We tried multiple tools but decided on GoodTime because our candidates gave positive feedback on the ease and speed of interview scheduling they experienced”

Matt Greenburg, Director of Recruiting

A match made in heaven

It wasn’t long before ZeroCater started reaping the benefits of GoodTime Hire; finally, the team achieved consistency. Candidates received the option to choose an interview time that best suited them without any back-and-forth, and the feedback was nothing but positive. Even rescheduling was no longer an issue, as Hire allowed coordinators to easily pick replacement interviewers with relevant experience and expertise.

With Hire in their tech stack, the ZeroCater team scheduled interviews much faster, reduced their time-to-hire, and found time to focus on the most important element: forming the candidate relationship.

Where we landed

7.2x

faster interview scheduling

flexibility to manage complex onsite interviews

120

new hires in just one year

“For us, the biggest reason why we use GoodTime is to reduce the back-and-forth and to reduce the total time-to-hire.”